FAQs

What is ngpay?

ngpay is India's largest mall - located entirely on a user's mobile handset.

You can use ngpay to buy air & rail tickets, bank, pay your bills, buy movie tickets, shop for books & gifts, transfer funds, make payments and more from your mobile phone in a fast, simple and secure fashion. Its free and takes just minutes to download and register.

ngpay offers a range of services from its network of partners. In a simple, consolidated menu, you can discover and choose merchants, banks, or service providers with whom you want to transact. 

ngpay will continue to tie up with more Partners to meet your everyday needs.  For your convenience, the updated list of Partners will be always available to you on ngpay on your mobile phone. You are also encouraged to recommend a Partner from the "Contact Us" page of our website

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How do I ngpay?

See our interactive demo on How it works.

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How safe is it?

ngpay transactions offer security levels similar to ATM transactions. Once you become a ngpay user, for your security you will need to enter your unique 6-digit PIN every time you make a payment transaction. This PIN number is NOT stored on your handset, so hacking your stolen handset will not put you at risk.

ngpay's Mobile Wallet is a tamper-proof digital wallet on your phone and it stores your Bank account/Credit card details in an encrypted form. Even if you lose your phone, unauthorized users cannot access ngpay or your payment/banking transactions without your unique ngpay PIN. What’s more, you can simply call ngpay Customer Care @ +91 80 67004000 or SMS <your message> to +91 99009 06677, to block ngpay on your phone.

ngpay respects your privacy. ngpay does not store your card / bank information on its servers, neither do we share your personal information with any third party - other than those ngpay Partners that you have selected to use. These Partners may contact you directly for service related issues.

If your mobile turns off or loses connection during a transaction due to either low battery charge or bad connectivity, rest assured that your credit card will not be debited. Charges are debited to your credit card only on the successful completion of a payment transaction.

For the technically - minded....

ngpay provides 128-bit end-to-end financial grade security from the user’s handset through to the application servers. It uses an innovative approach based on the concept of application layer security and has been independently certified for financial transactions by leading security firms and financial institutions.


How much does ngpay cost?

ngpay is FREE! There are no charges for the download, registration and use of ngpay.

ngpay works on most JAVA enabled phones (any phone priced over Rs.2000 will safely support ngpay). All you need to do is activate GPRS with your mobile operator.

Most operators offer a free GPRS plan with no monthly rentals... you only pay for what you use. Customers can complete a transaction by spending only a few paise in data usage charges. Call your mobile operator to know more.

With ngpay, you only pay for the price of the product or service as charged by the ngpay partner. For some services, ngpay might charge a small convenience fee, which would be clearly mentioned on the Confirm Payment screen.

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That’s all great! Is there anything else that I get from ngpay?

In addition to providing services from our partners, ngpay provides you with unique benefits:

  • Both you and your friend earn "ngpay points" when you refer your friend and he/she registers. ngpay points can be redeemed against select purchases on ngpay. Select "Refer Friend" to refer a friend.
  • Check “What’s New” to see new services, offers and discounts.
  • Keep your user profile updated to receive gifts and special offers.
  • 24 X 7 Customer Support.

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Where Can I See Terms and Conditions

Terms and conditions for all services and offers are available on ngpay from your mobile.

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Can my phone ngpay?

ngpay works on most JAVA enabled phones (any phone priced over Rs.2000 will safely support ngpay). All you need to do is activate GPRS with your mobile operator. For your reference we have created an indicative list of phones that can ngpay. This list is only indicative; your phone may be able to ngpay even if not listed here.

See the list of phones ngpay works on. Still not sure? Click here to contact us.

Select your mobile »

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How do I configure GPRS settings for my mobile?

Click here to check GPRS settings for different operators.

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